Support

Borealis is free and made in the open, and so is its support. Ask a question, report a bug or suggest an idea in one of the places below. There is no paid support and no account to sign in to.

Ask a question

• Read the answers first: the FAQ covers the common questions, and the guides walk through importing, building, printing and moving characters with screenshots.
• Ask on Discord: the Borealis Discord has channels for help, imports, bug reports and ideas. Other players and the developers answer there.

Report a bug or request a feature

Post in the #bug-reports forum on the Borealis Discord, or open an issue on GitHub. Issues on GitHub are public, so anyone can follow what happens to them.

A good report says:

• your Borealis version (bottom right of the window; on a phone, in Application Settings) and your device;
• the steps, what you expected and what happened;
• for an import problem, the file and the element. Please don't attach files of books you bought; your own homebrew is fine.

Logs help with crashes and strange behaviour. On a computer: View > Application Settings > Data files > Open logs folder. On a phone: Share logs in the same place. Look them over before you share them.

Security problems

If you found a security problem, please don't post the details in public. Use GitHub's private vulnerability reporting on the Borealis repository (Security > Report a vulnerability).

Privacy

Borealis has no accounts, no analytics and no ads, and your characters stay on your device. The privacy policy lists every network request the app makes.